The experience, training and professionalism of the central station operators is the primary consideration in the quality of service. Our central station, for example conducts a thorough background check on all operators before they are hired. Each operator undergoes a thorough training program, followed by an extensive period spent observing an experienced operator.

When a new operator starts handling calls, again it is under close supervision. Only after this extensive experience is a new operator allowed to start handling standard monitoring assignments.

Certain types of calls- a medical emergency, for example-may require the services of more than one operator. One operator might stay on the telephone to talk to a resident while another calls the medical authorities. Should an operator at our Central Station require assistance, it is always available from co-workers and full time supervisors.